Important: Acquiring Processing - Service Degradation Notice
Identified - Dear Partners,

Please be informed that our investigation has confirmed that the impact affected the following areas:
• Clearing and settlements delays (all schemes)
• Chargeback import delays (all schemes)
• SFTP uploads delays
• Report generation delays

An immediate fix has already been applied, and our teams are now focusing on submitting the pending data to minimise the delay. Please note that transaction processing remains unaffected and continues to operate as expected.

We will keep monitoring the situation closely and share further updates as needed.

Thank you for your patience and understanding.
Nov 07, 2025 - 09:08 UTC
Investigating - Dear Partners,

We are currently experiencing a delay in settlement processing. This issue is affecting settlement and clearing within the Acquirer Processing.
Our technical teams are actively working to diagnose and resolve the issue as quickly as possible. We are closely monitoring the situation and will provide updates as new information becomes available.

Thank you for your patience and understanding.

Tribe Operations Team
Nov 07, 2025 - 06:39 UTC

About This Site

Welcome to Tribe's status page! We will keep you updated on how our systems are operating. In the event of service interruptions or scheduled maintenance, we will post a note here to ensure you stay informed.

If you experience any issues with Tribe, do not hesitate to get in touch with us at http://support.tribepayments.com.
We will get back to you as soon as possible.

Issuer Processing Operational
Tribe Hub Operational
Card Payments processing Operational
Bank Payments processing Operational
API Operational
Acquirer Processing Operational
Tribe Hub Operational
Payments processing Operational
API Operational
3D Secure Operational
Access Control Server (ACS) Operational
3DS Server (MPI) Operational
POS Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Fraud & Risk monitoring Operational
Tribe Hub Operational
Event processing Operational
API Operational
Individual or company scanning Operational
Digital Banking Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Bank Connect Operational
Bank Payments processing Operational
Open Banking Operational
Tribe Hub Operational
API Operational
Payment Gateway Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Other ? Operational
Customer Support Center ? Operational
Developer Hub ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming Mastercard Planned Maintenance – November 9th, 2025 Nov 9, 2025 04:30-07:30 UTC

Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Maintenance Schedule:
Start: 2025-11-09 04:30:00 UTC
End: 2025-11-09 07:30:00 UTC

Expected Impact:
Please be aware that there might be a slight delay in clearing for both Issuer and Acquiring Processors during the maintenance period

Specifically:
Issuer Settlement import processing may experience delays.
Acquiring transactions may be settled with a delay during the maintenance window.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].

Thank you for your understanding.
Tribe Operations Team
Posted on Nov 06, 2025 - 13:08 UTC
Nov 7, 2025

Unresolved incident: Important: Acquiring Processing - Service Degradation Notice.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
Acquiring Product – Planned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 4, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:00 UTC
Scheduled - Dear Customer,
We would like to inform you about an upcoming planned maintenance activity scheduled for the Tribe Acquiring Product.

Maintenance Schedule:
Start: 2025-11-04 09:00:00 UTC
End: 2025-11-04 13:00:00 UTC

This maintenance is part of Tribe's ongoing commitment to continuously improve the performance and stability of our Acquiring Product.

While no interruptions are anticipated, we are notifying you out of an abundance of caution. In the unlikely event of service degradation, Tribe has monitoring systems in place and is confident of service resuming.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system: https://support.tribepayments.com

Thank you for your understanding.
Tribe Operations Team
Oct 31, 08:32 UTC
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025
Upcoming Mastercard Planned Maintenance – November 1st, 2025
Completed - The scheduled maintenance has been completed.
Nov 1, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 14:30 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Maintenance Schedule:
Start: 2025-11-01 14:30:00 UTC
End: 2025-11-01 18:30:00 UTC

Expected Impact:
Please be aware that there might be a slight delay in clearing for both Issuer and Acquiring Processors during the maintenance period

Specifically:
-Issuer Settlement import processing may experience delays.
-Acquiring transactions may be settled with a delay during the maintenance window.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].

Thank you for your understanding.
Tribe Operations Team
Oct 30, 08:18 UTC
Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025
Acquiring Product – Planned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Oct 28, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 08:00 UTC
Scheduled - Dear Customer,
We would like to inform you of an upcoming planned maintenance activity for the Tribe Acquiring Product.

Maintenance Schedule:
Start: 2025-10-28 08:00:00 UTC
End: 2025-10-28 14:00:00 UTC

This maintenance is part of Tribe's ongoing commitment to enhancing the performance and stability of our Acquiring Product.

While no service interruptions are expected, we are notifying you as a precautionary measure. In the unlikely event of any service degradation, please be assured that Tribe's monitoring systems are in place to promptly identify and resolve any issues to ensure service continuity.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].

Thank you for your understanding and continued cooperation.
Kind regards,
Tribe Operations Team
Oct 27, 09:37 UTC
Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025
Upcoming Mastercard Planned Maintenance for (GFT)/(MFE) - 2025-10-25
Completed - The scheduled maintenance has been completed.
Oct 25, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 14:30 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Maintenance Schedule:
Start: 2025-10-25 14:30:00 UTC
End: 2025-10-25 18:30:00 UTC

Expected Impact:
Please be aware that there might be a slight delay in clearing for both Issuer and Acquiring Processors during the maintenance period

Specifically:
-Issuer Settlement import processing may experience delays.
-Acquiring transactions may be settled with a delay during the maintenance window.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system [https://support.tribepayments.com].

Thank you for your understanding.

Tribe Operations Team
Oct 21, 06:58 UTC
Oct 24, 2025

No incidents reported.

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