All Systems Operational

About This Site

Welcome to Tribe's status page! We will keep you updated on how our systems are operating. In the event of service interruptions or scheduled maintenance, we will post a note here to ensure you stay informed.

If you experience any issues with Tribe, do not hesitate to get in touch with us at http://support.tribepayments.com.
We will get back to you as soon as possible.

Issuer Processing Operational
Tribe Hub Operational
Card Payments processing Operational
Bank Payments processing Operational
API Operational
Acquirer Processing Operational
Tribe Hub Operational
Payments processing Operational
API Operational
3D Secure Operational
Access Control Server (ACS) Operational
3DS Server (MPI) Operational
POS Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Fraud & Risk monitoring Operational
Tribe Hub Operational
Event processing Operational
API Operational
Individual or company scanning Operational
Digital Banking Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Bank Connect Operational
Bank Payments processing Operational
Open Banking Operational
Tribe Hub Operational
API Operational
Payment Gateway Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Other ? Operational
Customer Support Center ? Operational
Developer Hub ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mastercard Planned Maintenance Sep 29, 2024 01:00-01:30 UTC
Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.
Please be aware that brief service disruptions may occur during this maintenance window, between 01:00 (UTC) and 01:30 (UTC).

Start: 2024-09-29 01:00:00 (UTC)
End: 2024-09-29 01:30:00 (UTC)

Expected Impact:
Acquiring Processor: Potential degradation in card authorization processing.
Issuing Processor: Potential degradation in card authorization processing.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system [https://support.tribepayments.com].
Tribe Operations

Posted on Sep 09, 2024 - 15:05 UTC
Mastercard Planned Maintenance Sep 29, 2024 03:00-06:00 UTC
Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Start: 2024-09-29 03:00:00 UTC
End: 2024-09-29 06:00:00 UTC

Expected Impact:

Please be aware that there might be a slight delay in clearing for both the Issuer and Acquiring Processors during the maintenance period from 03:00:00 UTC to 06:00:00 UTC.

Specifically:
Issuer Settlement import processing may experience delays of up to 2 hours.
Acquiring clearing processing and file generation might be delayed during the maintenance period.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system [https://support.tribepayments.com].

Thank you for your understanding.
Tribe Operations Team

Posted on Sep 27, 2024 - 12:02 UTC
Visa Planned Maintenance Notification Oct 9, 2024 02:00-04:00 UTC
Dear Customer,

We would like to inform you about an upcoming scheduled maintenance event by Visa.

Start: 2024-10-09 02:00:00 (UTC)
End: 2024-10-09 04:00:00 (UTC)

Expected Impact:
Please be aware that there may be brief service degradation between 02:00 AM (UTC) and 04:00 AM (UTC) during this maintenance window. Issuer and Acquirer processing applications may experience disruptions, including potential authorization transaction failures and delays in clearing.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system at [https://support.tribepayments.com].

Thank you for your understanding.

Best regards,
Tribe Operations

Posted on Sep 13, 2024 - 06:24 UTC
Mastercard Planned Maintenance Oct 11, 2024 01:00-01:30 UTC
Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.
Please be aware that brief service disruptions may occur during this maintenance window, between 01:00 (UTC) and 01:30 (UTC).

Start: 2024-10-11 01:00:00 (UTC)
End: 2024-10-11 01:30:00 (UTC)

Expected Impact:
Acquiring Processor: Potential degradation in card authorization processing.
Issuing Processor: Potential degradation in card authorization processing.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system [https://support.tribepayments.com].
Tribe Operations

Posted on Sep 11, 2024 - 14:42 UTC
Past Incidents
Sep 27, 2024

No incidents reported today.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024
Completed - The scheduled maintenance has been completed.
Sep 22, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 03:30 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Start: 2024-09-22 03:30:00 UTC
End: 2024-09-22 05:30:00 UTC

Expected Impact:
Please be aware that there might be a slight delay in clearing for both the Issuer and Acquiring Processors during the maintenance period from 03:30:00 UTC to 05:30:00 UTC.
Specifically:
Issuer Settlement import processing may experience delays of up to 2 hours.
Acquiring clearing processing and file generation might be delayed during the maintenance period.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system [https://support.tribepayments.com].
Thank you for your understanding.
Tribe Operations Team

Sep 19, 08:41 UTC
Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

Sep 19, 2024

No incidents reported.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024
Completed - The scheduled maintenance has been completed.
Sep 14, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 05:00 UTC
Scheduled - Dear Customer,

We want to inform you about an upcoming maintenance event that might impact our issuing and acquiring services. This maintenance will be performed by our third-party infrastructure provider.

Maintenance Schedule:
Start: 14th September 2024, 05:00 GMT
End: 14th September 2024, 16:00 GMT

Expected Impact:
No service disruption is anticipated during this period. Should any unexpected issues arise, we will notify you immediately.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system [https://support.tribepayments.com].

Thank you for your understanding.

Tribe Operations Team

Aug 30, 13:05 UTC
Sep 13, 2024

No incidents reported.