All Systems Operational

About This Site

Welcome to Tribe's status page! We will keep you updated on how our systems are operating. In the event of service interruptions or scheduled maintenance, we will post a note here to ensure you stay informed.

If you experience any issues with Tribe, do not hesitate to get in touch with us at http://support.tribepayments.com.
We will get back to you as soon as possible.

Issuer Processing Operational
Tribe Hub Operational
Card Payments processing Operational
Bank Payments processing Operational
API Operational
Acquirer Processing Operational
Tribe Hub Operational
Payments processing Operational
API Operational
3D Secure Operational
Access Control Server (ACS) Operational
3DS Server (MPI) Operational
POS Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Fraud & Risk monitoring Operational
Tribe Hub Operational
Event processing Operational
API Operational
Individual or company scanning Operational
Digital Banking Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Bank Connect Operational
Bank Payments processing Operational
Open Banking Operational
Tribe Hub Operational
API Operational
Payment Gateway Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Other ? Operational
Customer Support Center ? Operational
Developer Hub ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming Visa Planned Maintenance – October 17th–19th, 2025 Oct 17, 2025 10:00 - Oct 19, 2025 14:00 UTC

Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Visa.

Maintenance Schedule:
Start: 2025-10-17 10:00:00 UTC
End: 2025-10-19 14:00:00 UTC

Expected Impact:
Please be advised of the following potential impacts during the maintenance window:
ISAC-ISS: Authorization processing failures and clearing delays may occur.
ISAC-ACQ: Authorization processing failures and clearing delays may occur.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system: https://support.tribepayments.com

Thank you for your understanding.
Tribe Operations Team
Posted on Sep 15, 2025 - 09:20 UTC
Sep 15, 2025

No incidents reported today.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Acquiring and 3DS Services – Planned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 11, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 07:00 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance activity scheduled for Tribe Acquiring and 3DS (known as MPI) Services.

Maintenance Schedule:
Start: 2025-09-11 07:00:00 UTC
End: 2025-09-11 14:00:00 UTC

This maintenance is part of Tribe's ongoing commitment to continuously improve the performance and stability of our Acquiring and 3DS (known as MPI) Services.

While no interruptions are anticipated, we are notifying you out of an abundance of caution. In the unlikely event of service degradation, Tribe has monitoring systems in place and is confident of service resuming.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system: https://support.tribepayments.com

Thank you for your understanding.
Tribe Operations Team
Sep 10, 12:43 UTC
Sep 10, 2025
Tribe Reporting Storage - Planned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 11:30 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance activity scheduled for Tribe Reporting storage (also known as Tribe SFTP).

Maintenance Schedule:
Start: 2025-09-10 11:30:00 UTC
End: 2025-09-10 12:00:00 UTC

This maintenance is part of Tribe's ongoing commitment to continuously improve the stability and performance of our services. Kindly note that during the maintenance window, Tribe Reporting storage (also known as Tribe SFTP) will be not accessible.

Please be assured that access will be fully restored immediately after the maintenance is completed. No action is required on your side.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system: https://support.tribepayments.com

Thank you for your understanding.
Tribe Operations Team
Sep 9, 13:40 UTC
Sep 9, 2025
Acquiring Product – Planned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:00 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance activity scheduled for the Tribe Acquiring Product.

Maintenance Schedule:
Start: 2025-09-09 06:00:00 UTC
End: 2025-09-09 09:00:00 UTC

This maintenance is part of Tribe's ongoing commitment to continuously improve the performance and stability of our Acquiring Product.

While no interruptions are anticipated, we are notifying you out of an abundance of caution. In the unlikely event of service degradation, Tribe has monitoring systems in place and is confident of service resuming.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system: https://support.tribepayments.com

Thank you for your understanding.
Tribe Operations Team
Sep 8, 09:29 UTC
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Important! Service Degradation – Authorization Connectivity
Resolved - Dear Partners,

Please be informed that the issue has been fully resolved and we are closing it.

Our team will continue to monitor system performance to ensure stability.

Additionally, all impacted clients will be informed separately by their Customer Operations Manager.

No further updates are expected at this time. If you experience any lingering issues, please reach out to our support team.

Thank you for your understanding.
Sep 5, 19:16 UTC
Monitoring - Dear Partners,

We’re pleased to confirm that all system functionalities have been restored and services are operating as usual.

Our technical teams will continue to actively monitor the systems to ensure stability.

Thank you for your patience and understanding.

Tribe Operations Team
Sep 5, 15:23 UTC
Investigating - Dear Partners,

We’re currently experiencing a connectivity issue, resulting in card payment authorization declines. Both Issuing and Acquiring processing customers may be affected.

Our team is actively investigating the root cause together with the provider and working to restore full functionality. Further updates will be shared as the resolution progresses.

We apologize for any inconvenience this may cause and appreciate your patience.

Tribe Operations Team
Sep 5, 15:13 UTC
Risk Monitor – Planned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 5, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 02:30 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance activity scheduled for the Tribe Risk Monitoring System.

Maintenance Schedule:
Start: 2025-09-05 – 02:30 UTC
End: 2025-09-05 – 05:00 UTC

This maintenance is part of Tribe’s ongoing commitment to enhancing the stability and performance of our systems.

Please note that no impact is expected on transaction processing. However, during the maintenance window, there may be temporary delays in data synchronization and visibility in the Risk Monitor Admin Panel.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system: https://support.tribepayments.com

Thank you for your understanding.
Tribe Operations Team
Sep 4, 10:48 UTC
Sep 4, 2025
Acquiring Product – Planned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:00 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance activity scheduled for the Tribe Acquiring Product.

Maintenance Schedule:
Start: 2025-09-04 08:00:00 UTC
End: 2025-09-04 10:00:00 UTC

This maintenance is part of Tribe’s ongoing commitment to continuously improve the performance and stability of our Acquiring Product.

While no interruptions are anticipated, we are notifying you out of an abundance of caution. In the unlikely event of service degradation, Tribe has monitoring systems in place and is confident of service resuming.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system: https://support.tribepayments.com

Thank you for your understanding.
Tribe Operations Team
Sep 3, 14:01 UTC
CENTROlink Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 03:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:00 UTC
Scheduled - Dear Customer,

We would like to inform you about a maintenance event scheduled by CENTROlink.

Maintenance Schedule:
Start: 2025-09-04 03:00:00 UTC
End: 2025-09-04 03:15:00 UTC

Expected Impact:
During this period, SEPA Instant transactions will not be processed for both Bank and Wallet Products. Normal processing will resume promptly once the maintenance window has been completed.

Tribe will closely monitor all operations throughout this maintenance window to ensure service stability. In the event of any service disruptions, our teams are on standby and ready to respond promptly.

If you have any questions or concerns, please do not hesitate to contact us through the Tribe Support Centre.

Thank you for your understanding.

Best regards,
Tribe Operations
Sep 2, 12:02 UTC
Sep 3, 2025
Planned JCB Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 19:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 19:00 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by the JCB network.

Maintenance Schedule:
Start: 2025-09-03 19:00:00 UTC
End: 2025-09-03 19:40:00 UTC

Expected Impact:
ISAC-ACQ:
The online authorization service will be temporarily unavailable during the maintenance window.

Specifically:
The JCB Settlement System will not verify Interchange Files or send Activity/Erroneous Data Reports during this period. Interchange Files will be verified after the replacement of network equipment is completed.

Please note that while a brief service disruption is expected, the maintenance is part of a planned and controlled operation conducted by JCB.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].

Thank you for your understanding.

Tribe Operations Team
Jul 9, 09:11 UTC
Acquiring Product – Planned Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 3, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance activity scheduled for the Tribe Acquiring Product.

Maintenance Schedule:
Start: 2025-09-03 06:00:00 UTC
End: 2025-09-03 08:00:00 UTC

This maintenance is part of Tribe’s ongoing commitment to continuously improve the performance and stability of our Acquiring Product.

While no interruptions are anticipated, we are notifying you out of an abundance of caution. In the unlikely event of service degradation, Tribe has monitoring systems in place and is confident of service resuming.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system: https://support.tribepayments.com

Thank you for your understanding.
Tribe Operations Team
Sep 2, 12:16 UTC
Sep 2, 2025
Issuing Processor degradation
Resolved - Dear Partners,

The issue with authorization processing has been fully resolved as of September 1st, 2025, 08:04 UTC. Our systems remain stable, and Customer Operations Managers have contacted all affected customers individually.

Thank you for your patience throughout this issue.
Sep 2, 07:47 UTC
Monitoring - Dear Partners,

Please be informed that our team has successfully identified and implemented a fix for the issue. All affected services have now been restored.

We will continue to closely monitor system performance to ensure stability and prevent any recurrence.

Thank you for your understanding.
Sep 1, 08:04 UTC
Investigating - Dear Partners,

We are currently experiencing a degradation in performance with our issuing processor. This issue is affecting our portal accessibility, API calls, card authorizations, and other functionality.

Our technical teams are actively working to diagnose and resolve the issue as quickly as possible. We are closely monitoring the situation and will provide updates as new information becomes available.

Thank you for your patience and understanding.
Sep 1, 07:34 UTC
Sep 1, 2025
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