All Systems Operational

About This Site

Welcome to Tribe's status page! We will keep you updated on how our systems are operating. In the event of service interruptions or scheduled maintenance, we will post a note here to ensure you stay informed.

If you experience any issues with Tribe, do not hesitate to get in touch with us at http://support.tribepayments.com.
We will get back to you as soon as possible.

Issuer Processing Operational
Tribe Hub Operational
Card Payments processing Operational
Bank Payments processing Operational
API Operational
Acquirer Processing Operational
Tribe Hub Operational
Payments processing Operational
API Operational
3D Secure Operational
Access Control Server (ACS) Operational
3DS Server (MPI) Operational
POS Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Fraud & Risk monitoring Operational
Tribe Hub Operational
Event processing Operational
API Operational
Individual or company scanning Operational
Digital Banking Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Bank Connect Operational
Bank Payments processing Operational
Open Banking Operational
Tribe Hub Operational
API Operational
Payment Gateway Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Other Operational
Customer Support Center Operational
Developer Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 16, 2025

No incidents reported today.

Dec 15, 2025

No incidents reported.

Dec 14, 2025
Upcoming Mastercard Planned Maintenance – December 14th, 2025
Completed - The scheduled maintenance has been completed.
Dec 14, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 04:30 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Maintenance Schedule:
Start: 2025-12-14 04:30:00 UTC
End: 2025-12-14 07:30:00 UTC

Expected Impact:
Please be aware that there might be a slight delay in clearing for both Issuer and Acquiring Processors during the maintenance period

Specifically:
Issuer Settlement import processing may experience delays.
Acquiring transactions may be settled with a delay during the maintenance window.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].

Thank you for your understanding.
Tribe Operations Team
Dec 11, 07:54 UTC
Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025
Delayed Outgoing Payments via ClearBank
Resolved - Dear Partners,

The incident affecting outgoing payment processing via ClearBank has been resolved, and systems are operating normally.

We are finalising the review of impacted transactions, and any identified impact will be communicated individually to affected customers through our usual support channel.

We apologize for the inconvenience.

Tribe Operations
Dec 10, 17:21 UTC
Identified - Dear partners,

We recently experienced an issue affecting outgoing payment processing via ClearBank. The underlying issue has now been resolved, and new outgoing payments are being processed successfully.

However, some payments that were initiated during the incident remain in a pending state. We are currently reviewing these pending items and will process them as soon as possible. Our team continues to monitor the situation closely.

Further updates will be provided once all pending payments have been cleared.
Dec 10, 15:19 UTC
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Important! Degraded performance on Outgoing Bank Payments processing
Resolved - Dear Partners,

The incident affecting bank payments has been resolved and systems are operating normally.

We are finalising the review of impacted transactions, and any identified impact will be communicated individually to affected customers through our usual support channel.

Sorry for the Inconvenience,

Tribe Operations
Dec 5, 22:21 UTC
Monitoring - The issue appears to be resolved and new transactions are now processing successfully.

Our team is currently reviewing the previously impacted transactions to see which of them can be reprocessed. We will update you as soon as we have more details on the outcome of this review and any actions taken.
Dec 5, 19:41 UTC
Update - We are continuing to work on a fix for the issue impacting bank payments. DevOps and Application teams are actively engaged to restore normal processing. We will provide a further update once we have clearer progress or an estimated resolution time.
Dec 5, 19:26 UTC
Identified - We have identified the cause of the degradation affecting bank payments. Our technical team is currently working on a fix to restore normal processing.
Further updates will be provided as soon as we have more information or an estimated resolution time.
Dec 5, 18:23 UTC
Investigating - Dear Partners,

We are currently experiencing a degradation affecting outgoing bank payments processing. Some payments may be delayed in processing. Our technical team is actively working to resolve the issue as a priority.
We will provide an update as soon as more information is available.
Dec 5, 18:11 UTC
Dec 4, 2025

No incidents reported.

Dec 3, 2025
Mastercard Service Disruption Causing Clearing Delays
Resolved - Dear Partners,

We have received confirmation from Mastercard that the recent service disruption affecting their systems has been fully resolved as of 02 December 2025, 16:29 UTC

Normal clearing and settlement operations have resumed, and all related processes are functioning as expected.

Thank you for your patience and understanding.
Dec 3, 08:47 UTC
Identified - Dear Partners,

We have been informed of a service disruption on Mastercard’s side affecting the Mastercard File Express (MFE) platform, starting on 02 December 2025, 13:00 UTC

As a result, file processing and clearing activities may experience temporary delays.

We are monitoring the situation closely and will provide updates as soon as Mastercard resolves the issue.

Thank you for your understanding.
Dec 2, 15:24 UTC
Dec 2, 2025
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