Acquiring and Issuing: Visa Clearing Exchange (VCX) - File Processing Delays Important Notice!
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Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 2026 - 06:10 UTC
Jul 28, 2026 - 06:10 UTC
Update - Visa has completed the remediation activities, and clearing file processing has returned to normal.
Our team worked closely with Visa throughout the incident to monitor the recovery, apply the required remediation, and verify that processing has returned to normal. Based on our current monitoring, the issue appears to be resolved, and clearing files are being processed as expected.
We will continue to closely monitor the service to ensure stability and promptly investigate any unexpected behavior.
We appreciate your patience and understanding while we worked with Visa to restore normal service.
Jul 28, 2026 - 06:09 UTC
Our team worked closely with Visa throughout the incident to monitor the recovery, apply the required remediation, and verify that processing has returned to normal. Based on our current monitoring, the issue appears to be resolved, and clearing files are being processed as expected.
We will continue to closely monitor the service to ensure stability and promptly investigate any unexpected behavior.
We appreciate your patience and understanding while we worked with Visa to restore normal service.
Jul 28, 2026 - 06:09 UTC
Update - Dear Partners,
Visa has made progress in resolving the issue affecting the Visa Clearing Exchange (VCX); however, remediation activities are still ongoing, and the incident has not yet been fully resolved.
We are processing newly received clearing files using available workarounds where possible. However, some incoming and outgoing clearing files from July 25th and July 26th remain affected and have not yet been received.
Visa is working to resend the missing files from the affected period. Once they are made available, we will process them as soon as possible.
We remain in close communication with Visa and will provide further updates as soon as additional information becomes available.
Jul 27, 2026 - 07:46 UTC
Visa has made progress in resolving the issue affecting the Visa Clearing Exchange (VCX); however, remediation activities are still ongoing, and the incident has not yet been fully resolved.
We are processing newly received clearing files using available workarounds where possible. However, some incoming and outgoing clearing files from July 25th and July 26th remain affected and have not yet been received.
Visa is working to resend the missing files from the affected period. Once they are made available, we will process them as soon as possible.
We remain in close communication with Visa and will provide further updates as soon as additional information becomes available.
Jul 27, 2026 - 07:46 UTC
Identified - Dear Partners,
We are aware of an issue on Visa's side affecting the Visa Clearing Exchange (VCX) that is impacting clearing for some of our issuing and acquiring customers.
Impact: Incoming and outgoing clearing files are not being processed from 17:30, July 25th, UK time. The affected timeframe is limited.
What we're doing: Our technical team is in active communication with the scheme to ensure the issue is resolved as quickly as possible. Visa has indicated a remediation script and instructions are being prepared.
We will post further updates here as we have them.
Jul 26, 2026 - 05:51 UTC
We are aware of an issue on Visa's side affecting the Visa Clearing Exchange (VCX) that is impacting clearing for some of our issuing and acquiring customers.
Impact: Incoming and outgoing clearing files are not being processed from 17:30, July 25th, UK time. The affected timeframe is limited.
What we're doing: Our technical team is in active communication with the scheme to ensure the issue is resolved as quickly as possible. Visa has indicated a remediation script and instructions are being prepared.
We will post further updates here as we have them.
Jul 26, 2026 - 05:51 UTC
About This Site
Welcome to Tribe's status page! We will keep you updated on how our systems are operating. In the event of service interruptions or scheduled maintenance, we will post a note here to ensure you stay informed.
If you experience any issues with Tribe, do not hesitate to get in touch with us at http://support.tribepayments.com.
We will get back to you as soon as possible.
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Upcoming Entersekt (Modirum) Planned Maintenance – August 18th, 2026 Aug 18, 2026 09:00-10:00 UTC
Dear Customer,
We would like to inform you of routine infrastructure upgrades to Entersekt's 3DS ACS production environment.
Maintenance Schedule:
Start: 2026-08-18 09:00:00 UTC
End: 2026-08-18 10:00:00 UTC
While no service disruption is expected during this maintenance window, we are sharing this notice in advance. Should any unexpected issues arise, our monitoring systems and operational teams will work to identify and address them promptly.
If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system:
https://support.tribepayments.com
Thank you for your understanding.
Tribe Operations Team
Posted on Aug 11, 2026 - 07:29 UTC
We would like to inform you of routine infrastructure upgrades to Entersekt's 3DS ACS production environment.
Maintenance Schedule:
Start: 2026-08-18 09:00:00 UTC
End: 2026-08-18 10:00:00 UTC
While no service disruption is expected during this maintenance window, we are sharing this notice in advance. Should any unexpected issues arise, our monitoring systems and operational teams will work to identify and address them promptly.
If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system:
https://support.tribepayments.com
Thank you for your understanding.
Tribe Operations Team
Posted on Aug 11, 2026 - 07:29 UTC
Upcoming Mastercard Planned Maintenance – August 21st, 2026 Aug 21, 2026 16:00 - Aug 23, 2026 21:00 UTC
Dear Customer,
We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.
Maintenance Schedule:
Start: 2026-08-21 16:00:00 UTC
End: 2026-08-23 21:00:00 UTC
Expected Impact:
Please be aware that there might be a slight delay in clearing for both Issuer and Acquiring Processors during the maintenance period.
Specifically:
Issuer Settlement import processing may experience delays.
Acquiring transactions may be settled with a delay during the maintenance window.
If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].
Thank you for your understanding.
Tribe Operations Team
Posted on Jul 31, 2026 - 07:23 UTC
We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.
Maintenance Schedule:
Start: 2026-08-21 16:00:00 UTC
End: 2026-08-23 21:00:00 UTC
Expected Impact:
Please be aware that there might be a slight delay in clearing for both Issuer and Acquiring Processors during the maintenance period.
Specifically:
Issuer Settlement import processing may experience delays.
Acquiring transactions may be settled with a delay during the maintenance window.
If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].
Thank you for your understanding.
Tribe Operations Team
Posted on Jul 31, 2026 - 07:23 UTC
Twilio Messaging Maintenance - 21 August 2026 Aug 21, 2026 21:00 - Aug 22, 2026 04:00 UTC
Dear Customer,
We would like to inform you about an upcoming Twilio messaging maintenance event that is scheduled to take place.
Maintenance Schedule:
Start: 2024-08-21 21:00 (UTC)
End: 2024-08-22 04:00 (UTC)
Expected impact:
Our 3rd-party messaging service provider is conducting planned maintenance on the 21st of August from 9 PM to the 22nd of August at 4 AM UTC. During the maintenance window, there could be intermittent message delivery failures and delivery delays of up to 90 seconds.
If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].
Thank you for your understanding.
Tribe Operations Team
Posted on Aug 03, 2026 - 08:31 UTC
We would like to inform you about an upcoming Twilio messaging maintenance event that is scheduled to take place.
Maintenance Schedule:
Start: 2024-08-21 21:00 (UTC)
End: 2024-08-22 04:00 (UTC)
Expected impact:
Our 3rd-party messaging service provider is conducting planned maintenance on the 21st of August from 9 PM to the 22nd of August at 4 AM UTC. During the maintenance window, there could be intermittent message delivery failures and delivery delays of up to 90 seconds.
If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].
Thank you for your understanding.
Tribe Operations Team
Posted on Aug 03, 2026 - 08:31 UTC
Twilio Messaging Maintenance - 22 August 2026 Aug 22, 2026 21:00 - Aug 23, 2026 04:00 UTC
Dear Customer,
We would like to inform you about an upcoming Twilio messaging maintenance event that is scheduled to take place.
Maintenance Schedule:
Start: 2024-08-22 21:00 (UTC)
End: 2024-08-23 04:00 (UTC)
Expected impact:
Our 3rd-party messaging service provider is conducting planned maintenance on the 22nd of August from 9 PM to the 23rd of August at 4 AM UTC. During the maintenance window, there could be intermittent message delivery failures and delivery delays of up to 90 seconds.
If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].
Thank you for your understanding.
Tribe Operations Team
Posted on Aug 03, 2026 - 08:33 UTC
We would like to inform you about an upcoming Twilio messaging maintenance event that is scheduled to take place.
Maintenance Schedule:
Start: 2024-08-22 21:00 (UTC)
End: 2024-08-23 04:00 (UTC)
Expected impact:
Our 3rd-party messaging service provider is conducting planned maintenance on the 22nd of August from 9 PM to the 23rd of August at 4 AM UTC. During the maintenance window, there could be intermittent message delivery failures and delivery delays of up to 90 seconds.
If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].
Thank you for your understanding.
Tribe Operations Team
Posted on Aug 03, 2026 - 08:33 UTC