Partially Degraded Service

About This Site

Welcome to Tribe's status page! We will keep you updated on how our systems are operating. In the event of service interruptions or scheduled maintenance, we will post a note here to ensure you stay informed.

If you experience any issues with Tribe, do not hesitate to get in touch with us at http://support.tribepayments.com.
We will get back to you as soon as possible.

Issuer Processing Degraded Performance
Tribe Hub Operational
Card Payments processing Degraded Performance
Bank Payments processing Operational
API Operational
Acquirer Processing Degraded Performance
Tribe Hub Operational
Payments processing Degraded Performance
API Operational
3D Secure Operational
Access Control Server (ACS) Operational
3DS Server (MPI) Operational
POS Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Fraud & Risk monitoring Operational
Tribe Hub Operational
Event processing Operational
API Operational
Individual or company scanning Operational
Digital Banking Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Bank Connect Operational
Bank Payments processing Operational
Open Banking Operational
Tribe Hub Operational
API Operational
Payment Gateway Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Other ? Operational
Customer Support Center ? Operational
Developer Hub ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming Visa Planned Maintenance – October 17th–19th, 2025 Oct 17, 2025 10:00 - Oct 19, 2025 14:00 UTC

Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Visa.

Maintenance Schedule:
Start: 2025-10-17 10:00:00 UTC
End: 2025-10-19 14:00:00 UTC

Expected Impact:
Please be advised of the following potential impacts during the maintenance window:
ISAC-ISS: Authorization processing failures and clearing delays may occur.
ISAC-ACQ: Authorization processing failures and clearing delays may occur.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system: https://support.tribepayments.com

Thank you for your understanding.
Tribe Operations Team
Posted on Sep 15, 2025 - 09:20 UTC

Visa Planned Maintenance Notification 2025 October 17th - 20th Oct 17, 2025 10:00 - Oct 20, 2025 14:00 UTC

Dear Partners,

We'd like to inform you about a scheduled maintenance activity planned by Visa:

Start: 2025-10-17 10:00:00 (UTC)
End: 2025-10-20 14:00:00 (UTC)

Expected Impact:
While no service disruption is expected based on previous similar events, there is a small chance of brief service degradation during the maintenance window. This could include occasional delays or interruptions in authorization or clearing processes for issuer and acquirer transactions. We're sharing this notice as a precaution, to ensure you're fully informed in case you observe any irregularities during this period.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system at [https://support.tribepayments.com].

Thank you for your understanding.

Best regards,
Tribe Operations
Posted on Oct 16, 2025 - 07:06 UTC

Mastercard Planned Maintenance – October 19, 2025 Oct 19, 2025 03:30-06:30 UTC

Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard, regarding Mastercard File Express (MFE) Service.

Maintenance Schedule:
Start: 2025-10-19 03:30:00 UTC
End: 2025-10-19 06:30:00 UTC

Expected Impact:
There is no downtime planned or expected during this maintenance. While file clearing processes may experience brief delays within the maintenance window, disruptions are uncommon, and we do not anticipate any significant impact.

Specifically:
• Issuer settlement import processing may be delayed during the maintenance period.
• Acquiring transactions may be settled with a delay during the maintenance period.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].

Thank you for your understanding.
Tribe Operations Team
Posted on Oct 15, 2025 - 11:55 UTC
Oct 17, 2025

No incidents reported today.

Oct 16, 2025
Mastercard Service Disruption Causing Clearing Delays
Resolved - Dear Partners,

We have received confirmation from Mastercard that the recent service disruption affecting their systems has been fully resolved as of 15 October 2025 at 18:17 UTC.

Normal clearing and settlement operations have resumed, and all related processes are functioning as expected.

Thank you for your patience and understanding.
Oct 16, 07:01 UTC
Identified - Dear Partners,

We have been informed of a service disruption on Mastercard’s side affecting the Mastercard File Express (MFE) platform, starting on 14 October 2025 at 23:10 UTC.

As a result, file processing and clearing activities may experience temporary delays.

We are monitoring the situation closely and will provide updates as soon as Mastercard resolves the issue.

Thank you for your understanding.
Oct 15, 07:08 UTC
Oct 15, 2025
Oct 14, 2025
Partial service degradation
Resolved - Dear Partners,

Following thorough monitoring, we have confirmed that systems are functioning as expected. This incident is now considered resolved.

As mentioned previously, each affected partner will be notified individually by their Customer Operations Manager.

Thank you for your patience and cooperation during this time.
Oct 14, 07:06 UTC
Monitoring - We can confirm that services have been restored and transaction processing is operating normally.

We continue to monitor system performance to ensure ongoing stability. In case of impact, if there was any, each partner will be notified individually by their Customer Operations Manager, along with the root cause details, once the investigation is concluded.

Thank you for your patience and understanding.
Oct 14, 02:27 UTC
Identified - We have observed a recurrence of the earlier issue affecting transaction processing services. Our teams are actively investigating and working to restore full functionality.

Current Impact:
Issuer card and bank transaction processing
Acquiring payment processing
Digital Banking transaction processing

We will continue to work on resolving the issue with the highest priority and share further progress updates as they become available.
Oct 14, 01:45 UTC
Monitoring - We’re pleased to confirm that the issue has been resolved, and all services are now operating as usual.

Our team is closely monitoring the systems to ensure continued stability. In case of impact, if there was any, each partner will be notified individually by their Customer Operations Manager.

Thank you for your patience and understanding.
Oct 14, 01:28 UTC
Investigating - Dear Partners,

We are currently experiencing a partial service degradation affecting a subset of users. Our teams are actively investigating the issue and working to restore full functionality as quickly as possible.

Current Impact:
Issuer card and bank transaction processing
Acquiring payment processing

Our technical teams are fully engaged in diagnosing and resolving the issue, and we are closely monitoring system performance. We will continue to share updates as soon as new information becomes available.

Thank you for your patience and understanding.
Oct 14, 00:16 UTC
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025
Upcoming Mastercard Planned Maintenance – October 11, 2025
Completed - The scheduled maintenance has been completed.
Oct 11, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 03:30 UTC
Scheduled - Dear Customer,
We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Maintenance Schedule:
Start: 2025-10-11 03:30:00 UTC
End: 2025-10-11 06:30:00 UTC

Expected Impact:
Please be aware that there might be a slight delay in clearing for both Issuer and Acquiring Processors during the maintenance period.

Specifically:
Issuer Settlement import processing may experience delays.
Acquiring transactions may be settled with a delay during the maintenance window.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].

Thank you for your understanding.

Tribe Operations Team
Oct 9, 12:29 UTC
Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025
Acquiring Product - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 06:00 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance activity scheduled for the Tribe Acquiring Product.

Maintenance Schedule:
Start: 2025-10-07 06:00:00 UTC
End: 2025-10-07 09:00:00 UTC

This maintenance is part of Tribe's ongoing commitment to continuously improve the performance and stability of our Acquiring Product.

While no interruptions are anticipated, we are notifying you out of an abundance of caution. In the unlikely event of service degradation, Tribe has monitoring systems in place and is confident of service resuming.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system: https://support.tribepayments.com

Thank you for your understanding.
Tribe Operations Team
Sep 30, 06:50 UTC
Oct 6, 2025

No incidents reported.

Oct 5, 2025
Upcoming Mastercard Planned Maintenance – October 5, 2025
Completed - The scheduled maintenance has been completed.
Oct 5, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 03:30 UTC
Scheduled - Dear Customer,
We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Maintenance Schedule:
Start: 2025-10-05 03:30:00 UTC
End: 2025-10-05 05:30:00 UTC

Expected Impact:
Please be aware that there might be a slight delay in clearing for both Issuer and Acquiring Processors during the maintenance period

Specifically:
Issuer Settlement import processing may experience delays.
Acquiring transactions may be settled with a delay during the maintenance window.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].

Thank you for your understanding.

Tribe Operations Team
Oct 2, 06:40 UTC
Upcoming Maintenance Notification – CENTROlink
Completed - The scheduled maintenance has been completed.
Oct 5, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 02:00 UTC
Scheduled - Dear Partner,

We would like to inform you about an upcoming planned maintenance event by CENTROlink, scheduled for Sunday, October 5, 2025.

Maintenance Schedule:
Start: 2025-10-05 02:00 (UTC)
End: 2025-10-05 02:30 (UTC)

Expected Impact:
During this window, the CENTROlink system will be unavailable due to the implementation of Q4 changes. As a result, SCT Inst payments will not be processed.

To ensure system stability and prevent transaction loss, Tribe will queue outbound payments starting 5 minutes before the maintenance begins and will release them 5 minutes after the maintenance has ended.
Once the maintenance is confirmed as completed, queued payment requests will be processed further at the bank provider end.

Please note that, following these changes, SCTI payment execution time will be reduced from 20 seconds to 7 seconds, and the amount limit for SCTI payments will be removed (the new maximum is 999,999,999.99 EUR). The limit-related changes on Tribe’s side are scheduled for implementation on 2025-10-06.

If you have any questions or concerns, please do not hesitate to contact us through the Tribe Support Centre.

Thank you for your understanding.
Tribe Operations Team
Sep 24, 10:11 UTC
Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

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