The incident affecting bank payments has been resolved and systems are operating normally.
We are finalising the review of impacted transactions, and any identified impact will be communicated individually to affected customers through our usual support channel.
Sorry for the Inconvenience,
Tribe Operations
Posted Dec 05, 2025 - 22:21 UTC
Monitoring
The issue appears to be resolved and new transactions are now processing successfully.
Our team is currently reviewing the previously impacted transactions to see which of them can be reprocessed. We will update you as soon as we have more details on the outcome of this review and any actions taken.
Posted Dec 05, 2025 - 19:41 UTC
Update
We are continuing to work on a fix for the issue impacting bank payments. DevOps and Application teams are actively engaged to restore normal processing. We will provide a further update once we have clearer progress or an estimated resolution time.
Posted Dec 05, 2025 - 19:26 UTC
Identified
We have identified the cause of the degradation affecting bank payments. Our technical team is currently working on a fix to restore normal processing. Further updates will be provided as soon as we have more information or an estimated resolution time.
Posted Dec 05, 2025 - 18:23 UTC
Investigating
Dear Partners,
We are currently experiencing a degradation affecting outgoing bank payments processing. Some payments may be delayed in processing. Our technical team is actively working to resolve the issue as a priority. We will provide an update as soon as more information is available.
Posted Dec 05, 2025 - 18:11 UTC
This incident affected: Bank Connect (Bank Payments processing) and Issuer Processing (Bank Payments processing).