All Systems Operational

About This Site

Welcome to Tribe's status page! We will keep you updated on how our systems are operating. In the event of service interruptions or scheduled maintenance, we will post a note here to ensure you stay informed.

If you experience any issues with Tribe, do not hesitate to get in touch with us at http://support.tribepayments.com.
We will get back to you as soon as possible.

Issuer Processing Operational
Tribe Hub Operational
Card Payments processing Operational
Bank Payments processing Operational
API Operational
Acquirer Processing Operational
Tribe Hub Operational
Payments processing Operational
API Operational
3D Secure Operational
Access Control Server (ACS) Operational
3DS Server (MPI) Operational
POS Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Fraud & Risk monitoring Operational
Tribe Hub Operational
Event processing Operational
API Operational
Individual or company scanning Operational
Digital Banking Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Bank Connect Operational
Bank Payments processing Operational
Open Banking Operational
Tribe Hub Operational
API Operational
Payment Gateway Operational
Tribe Hub Operational
Payments processing Operational
API Operational
Other Operational
Customer Support Center Operational
Developer Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming Mastercard Planned Maintenance – May 17th, 2026 May 17, 2026 03:30-11:00 UTC

Upcoming Mastercard Planned Maintenance – May 17th, 2026
Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Maintenance Schedule:
Start: 2026-05-17 03:30 UTC
End: 2026-05-17 11:00 UTC

Expected Impact:
Please be aware that there might be a slight delay in clearing for both Issuer and Acquiring Processors during the maintenance period.

Specifically:
Issuer Settlement import processing may experience delays.
Acquiring transactions may be settled with a delay during the maintenance window.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].

Thank you for your understanding.
Tribe Operations Team
Posted on May 15, 2026 - 09:22 UTC

Upcoming Mastercard Planned Maintenance – May 22th to May 24th, 2026 May 22, 2026 20:00 - May 24, 2026 16:00 UTC

Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Maintenance Schedule:
Start: 2026-05-22 20:00 UTC
End: 2026-05-24 16:00 UTC

Expected Impact:
Although we have implemented all possible measures to minimize impact, there remains a slight possibility that authorizations for both ISAC-ISS and ISAC-ACQ systems may be impacted during the maintenance period. While no interruptions are anticipated, we are notifying you out of an abundance of caution.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system: https://support.tribepayments.com

Thank you for your understanding.
Tribe Operations Team
Posted on May 07, 2026 - 12:11 UTC
May 16, 2026

No incidents reported today.

May 15, 2026

No incidents reported.

May 14, 2026
Upcoming Mastercard Planned Maintenance – May 14th, 2026
Completed - The scheduled maintenance has been completed.
May 14, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:00 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Maintenance Schedule:
Start: 2026-05-14 21:00:00 UTC
End: 2026-05-14 22:30 UTC

Expected Impact:
Although we have implemented all possible measures to minimize impact, there remains a slight possibility that authorizations for both ISAC-ISS and ISAC-ACQ systems may be impacted during the maintenance period. While no interruptions are anticipated, we are notifying you out of an abundance of caution.

If you have any questions or concerns, please feel free to contact us through the Tribe Support Centre ticketing system: https://support.tribepayments.com

Thank you for your understanding.
Tribe Operations Team
May 11, 11:07 UTC
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026
Upcoming Mastercard Planned Maintenance – May 10th, 2026
Completed - The scheduled maintenance has been completed.
May 10, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 17:30 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Maintenance Schedule:
Start: 2026-05-10 17:30 UTC
End: 2026-05-10 19:30 UTC

Expected Impact:
Please be aware that there might be a slight delay in clearing for both Issuer and Acquiring Processors during the maintenance period.

Specifically:
Issuer Settlement import processing may experience delays.
Acquiring transactions may be settled with a delay during the maintenance window.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].

Thank you for your understanding.
Tribe Operations Team
Apr 28, 07:26 UTC
Upcoming Mastercard Planned Maintenance – May 10th, 2026
Completed - The scheduled maintenance has been completed.
May 10, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 03:30 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Maintenance Schedule:
Start: 2026-05-10 03:30 UTC
End: 2026-05-10 06:30 UTC

Expected Impact:
Please be aware that there might be a slight delay in clearing for both Issuer and Acquiring Processors during the maintenance period.

Specifically:
Issuer Settlement import processing may experience delays.
Acquiring transactions may be settled with a delay during the maintenance window.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].

Thank you for your understanding.
Tribe Operations Team
May 7, 09:29 UTC
May 9, 2026

No incidents reported.

May 8, 2026
Upcoming Mastercard Planned Maintenance – May 8th, 2026
Completed - The scheduled maintenance has been completed.
May 8, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 17:30 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Maintenance Schedule:
Start: 2026-05-08 17:30 UTC
End: 2026-05-08 19:30 UTC

Expected Impact:
Please be aware that there might be a slight delay in clearing for both Issuer and Acquiring Processors during the maintenance period.

Specifically:
Issuer Settlement import processing may experience delays.
Acquiring transactions may be settled with a delay during the maintenance window.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].

Thank you for your understanding.
Tribe Operations Team
Apr 28, 07:25 UTC
Daily report delivery delay
Resolved - Dear Customers,

The issue affecting the delivery of daily reports to customer SFTP directories has been resolved.

All pending files have now been successfully uploaded to the corresponding SFTP directories. Our teams continue to monitor the environment to ensure normal operations and delivery stability.

We apologize for the inconvenience caused and appreciate your patience and understanding.

Kind regards,
Tribe Operations Team
May 8, 13:13 UTC
Identified - Dear Customers,

We are currently investigating an issue affecting the delivery of daily reports to customer SFTP directories.

Reports were generated successfully, however, some files were not delivered to the intended customer directories due to an internal processing issue.

Our teams are actively working on mitigation actions. We are continuing to monitor the situation and will provide further updates as more information becomes available.

We apologize for the inconvenience caused and appreciate your patience.

Kind regards,
Tribe Operations Team
May 8, 11:27 UTC
May 7, 2026

No incidents reported.

May 6, 2026
Service Disruption
Resolved - Dear customers,

After monitoring, we can confirm that the previously identified service disruption has been resolved, and all services are operating normally.

Affected customers have been informed separately by our team where applicable. We continue to monitor the environment to ensure service stability.

We apologize for the inconvenience caused and thank you for your patience and understanding.

Kind regards,
Tribe Operations Team
May 6, 14:41 UTC
Monitoring - Dear customers,

Please be informed that the previously identified service disruption seems to have been resolved, and services are operating normally again.

Our team is currently monitoring the situation closely and investigating the root cause of the incident. Affected clients will be informed separately by our team where applicable.

We apologize for the inconvenience caused and appreciate your patience and understanding.

Kind regards,
Tribe Operations Team
May 6, 02:32 UTC
Investigating - Dear customers,

Please be informed that we are currently experiencing a service interruption affecting some of our services. Our team is actively investigating the issue and working to restore normal operations as quickly as possible.

We apologize for the inconvenience and appreciate your patience while we resolve the situation. Further updates will be shared as more information becomes available.

Kind regards,
Tribe Operations Team
May 6, 01:45 UTC
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026
Upcoming Mastercard Planned Maintenance – May 2nd, 2026
Completed - The scheduled maintenance has been completed.
May 2, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 15:30 UTC
Scheduled - Dear Customer,

We would like to inform you about an upcoming planned maintenance event scheduled by Mastercard.

Maintenance Schedule:
Start: 2026-05-02 15:30 UTC
End: 2026-05-02 20:30 UTC

Expected Impact:
Please be aware that there might be a slight delay in clearing for both Issuer and Acquiring Processors during the maintenance period.

Specifically:
Issuer Settlement import processing may experience delays.
Acquiring transactions may be settled with a delay during the maintenance window.

If you have any questions or concerns, please contact us through the Tribe Support Centre ticketing system
[https://support.tribepayments.com].

Thank you for your understanding.
Tribe Operations Team
Apr 28, 07:23 UTC
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