The deployed fix has resolved the issue and our systems are now operating normally. Impact details and RCA will be shared separately with each affected partner via an individual Jira ticket from their Customer Operations Manager. We apologize for the inconvenience caused and thank you for your patience.
Posted Jan 04, 2026 - 15:55 UTC
Monitoring
The fix has been deployed. We are monitoring closely and, at this time, authorization processing appears to be operating normally. We will continue to observe system performance and provide further updates if anything changes.
Posted Jan 04, 2026 - 15:37 UTC
Identified
We believe the issue has been identified. Our teams are preparing an urgent fix and will deploy it as soon as possible. We’ll provide another update once the fix is applied and we confirm service stability.
Posted Jan 04, 2026 - 15:33 UTC
Update
We are continuing to investigate this issue.
Posted Jan 04, 2026 - 15:26 UTC
Update
We are actively investigating with multiple teams involved (Product/Tech, Infrastructure, and DevOps). All teams are working to identify the root cause and restore normal service as quickly as possible. Further updates will be shared on this status page.
Posted Jan 04, 2026 - 15:18 UTC
Investigating
Dear Partners,
We are currently experiencing degradation in authorization processing. Some authorizations may be delayed or fail intermittently. Our technical team is investigating and working to restore normal performance. We will provide updates as soon as more information is available.
Sorry for the inconvenience caused.
Posted Jan 04, 2026 - 15:05 UTC
This incident affected: Bank Connect (Bank Payments processing), Issuer Processing (Card Payments processing), Acquirer Processing (Payments processing), Fraud & Risk monitoring (Event processing), Payment Gateway (Payments processing), and Digital Banking (Payments processing).